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Receptionist, General Practice, Merseyside

Job ID : 121491

Location : Merseyside ,   Liverpool

 

EXPERIENCED MEDICAL RECEPTIONIST                                         

  • Must be familiar with Emis Web Computer System
  • NHS Smart-card (Preferred)
  • Good understanding of Read Codes and QOF
  • Confident Telephone and Face To Face
  • Right to Work in UK (RtW)
  • Standard DBS check

We require experienced GP Receptionists for temporary ad-hoc, bank staff, special events, general practice and out-of-hours work across the region.

Job Summary:

The purpose of the role is to:

·         Provide reception duties for the Practice, (including extended hours when necessary).

·         Type referrals and reports.

·         Using the appointments system on the Emis Web Computer program.

·         Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

·         Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

·         Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on workload and staffing levels:

  • Opening and closing of the Practice and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Providing clerical assistance to Practice as required, including typing, filing, photocopying and scanning
  • Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.  They may also have access to information relating to the Practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Cover for colleagues for training and annual leave absence
  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where applicable

If you feel you have the relevant skills, qualifications and experience, we would like to hear from you right now!

Contact Paul A Allward on 01519093556 to discuss your availability, or email your cv to paul.a@aspirelocums.co.uk and we will call you asap.

Aspire Locums NWLTD

100 Great Homer Street

Liverpool L5 3LF

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*Aspire Locums is a specialist Medical Recruitment Agency supplying qualified and experienced Medical and Healthcare Professionals to NHS and Private Healthcare Organisations.

 

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

 

Tier 2 Certificate of Sponsorship (formerly a Work Permit) Applications from job seekers who require Tier 2 sponsorships to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit UK Border Agency

 

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Closing DateTime :
28/01/2018  18:30
Speciality :
General Practice
Grade :
Receptionist
Posted:
14/11/2017  15:13
Contact name :
Paul.A Allward
Telephone :
0870 803 3091

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